They are two separate warranties and they do not expire together. The product warranty covers the part: 12 years on controllers and pixels, 3 years on light bars and landscape fixtures. The labour warranty covers the visit: 3 years. After three years the part is still covered on its own schedule, but the trip and the work are billed hourly at the rate in force at that time.
That distinction is the one most people miss, and it is the one that stings when nobody explained it up front.
Quick reference
| What is covered | Term |
|---|---|
| Controllers and pixels (product) | 12 years |
| Light bars and landscape fixtures (product) | 3 years |
| Labour: the trip and the replacement | 3 years |
| Transfer to a new owner | Product only, written notice within 30 days |
Years one through three
A covered part fails, you call, we come, we replace it. Nothing to pay. The part sits under the product warranty and the visit sits under the labour warranty, and both are live at the same time.
That is the window where everything is settled with one phone call to (450) 999-7258.
Year four onward
The product warranty keeps running. A controller or pixel that fails under normal use is still replaced with no charge for the part, out to twelve years. A light bar is not — its schedule is three years, full stop.
What changes is the visit. From the fourth year on, the trip and the working time are billed hourly. No rate is fixed in advance anywhere in the contract; it is whatever the rate in force is on the day you call.
Say this plainly to anyone selling you permanent lighting: twelve years of coverage on a part is not twelve years of free service calls. Nobody in this trade offers that.
If you sell the house
The product warranty transfers. The new owner keeps whatever is left of the twelve-year and three-year coverage, provided they notify us in writing within 30 days of the deed of sale.
The labour warranty does not. It stays with the original owner and does not follow the house. That is a genuine limitation, and it belongs in the conversation with a buyer before the papers are signed rather than after.
What the warranty does not cover
Damage from misuse. Modifications or repairs by anyone other than Vision Bleu. A non-compliant electrical system. Normal wear and natural discoloration. Storms and other extreme weather events. Force majeure. And Wi-Fi, network or software-compatibility issues — if you replace your router, that is not a hardware defect.
Everything else, meaning a defective part under normal use, is covered on the schedule above.
Three questions to ask any installer
They take thirty seconds and they sort out most of the market.
Are the product warranty and the labour warranty written separately, with two distinct terms? Is my facade getting light bars or an addressable pixel rail — because the answer moves the coverage from three years to twelve, and the exterior lighting page shows both. And does the contractor hold a valid licence you can look up yourself in the Régie du bâtiment du Québec licence holders registry? Ours is RBQ 5864-7108-01.
Common questions
If a pixel fails in year eight, do I pay? Not for the part — it is covered for twelve years. For the visit, yes: the labour warranty ended at three years, so the trip and the time are billed hourly.
Why 12 years on pixels and 3 on light bars? They are different products with different service lives. Landscape lighting fixtures sit on the same three-year schedule as the bars, and the services overview shows which one goes where on a house.
Does the warranty cover the app? No. Wi-Fi, network and software-compatibility issues are excluded. The hardware is covered; your home network is not.
What exactly does the new owner have to do? Notify us in writing within 30 days of the deed of sale. That is the only condition, and it is strict.
Do you service the whole region? A wide radius around Montréal. The municipality list is on the service area page, and if your town is not on it we would rather tell you by phone than by website. More warranty answers are grouped in the FAQ.
If you want to read the written warranty before deciding anything, ask for it during the free on-site estimate — it is a document, not a verbal promise.